Sep 05, 2018

 | Engagement

We need to have a conversation about engagement

Anyone can take an employee survey and make something of it: response rate is obvious, unhappy and engaged answers easily coded. We can chart results and turn them into reports and pretty infographics with a bare minimum of effort.

Aug 28, 2018

 | Employee Experience

Superior Employee Experiences: why reinvent the wheel?

Judging by the literature being published on the information-super-highway, the new titles being bandied about on LinkedIn and the real competition for talent, it seems that Employee Experience is a "thing". Maybe even ‘the thing’ if you’re of an HR bent.

Aug 23, 2018

 | Engagement

Is employee experience really all about your manager?

"Employees don't leave companies. Employees leave managers." How often have you heard this over the past decade? A hundred times? A thousand times?

Aug 21, 2018

 | Engagement

Fairness - what is it, and how should it be measured?

Fairness is widely studied within academic literature, where it is known as Organisational Justice. However, it is not commonly measured within organisations themselves.

Aug 14, 2018

 | Fairness & Inclusion

Diversity is completely wrong

He was literally leaping up the stage stairs. “C’mon everyone, let’s get those energy levels back up!” Far too Tony Robins for this small event. “Everyone, stand up!”

Aug 08, 2018

 | Employee Experience

The ROI of employee experience

All too often we hear business and public-sector leaders talk about how important their people are to their respective organisations. In fact, I suspect most who read this article would have heard phrases like “our greatest asset is our people”.

Aug 07, 2018

 | Employee Experience

Getting started with employee experience design

The reason I’m so bullish about the concept of employee experience design is that EX is proactively actionable, whereas traditional employee engagement practices are largely reactive.

Aug 01, 2018

 | Fairness & Inclusion

Your 12 step program for organizational culture change

I was curious when approached to contribute to EX Journal as usually I am banging on about diversity and inclusion. Yes, remember that?

Jul 31, 2018

 | Employee Experience

The truth about employer branding

Branding is often the sparkly part of HR. There are keynote speakers talking about it, talent acquisition experts in charge of Employer Branding departments, and loyal devotees acting like evangelical preachers while rolling out EB initiatives in company after company.

Jul 18, 2018

 | Fairness & Inclusion

No-one comes to work to do a bad job

I'm not sure if I buy into the whole concept of EX. Now, I'm an idiot. But if we keep asking employers to solve problems, we perpetuate a system that always lets employees down.

Jul 16, 2018

 | Engagement

The meaning of meaningful work

There is this widely held belief by a great number of HR pros that to have true employee engagement, your employees must feel like they have meaningful work. I don’t necessarily disagree with that thought process.

Jul 02, 2018

 | Employee Experience

The truth about millennials: shared values

Company values are often confused with company culture, but the idea that they’re the same thing is a common misconception. While a company's culture is fluid and shifts over time, its values do not. Company values are often renamed and tweaked over the years but they tend to define the principles and beliefs outlined by the founders and early crew.