Karen Rayner

Karen Rayner

Creative Director

Karen is a digital marketing and content generalist who unironically specializes in B2B and SaaS communications. She’s spent most of the last 10 years writing about how people can use technology for good, not Skynet, and previously won a Writemark Plain English award for making performance reviews sound interesting.

Posts by Karen

Apr 10, 2018

 | Employee Experience

Open source employee engagement

Employee engagement has become an industry centered around surveys. Companies compete on who has the best, the biggest, the most comprehensive solution – despite the fact there’s not much difference between any of them.

May 21, 2019

 | Employee Experience

Employee experience feedback: a quick guide to getting started

Employee experience is everything people perceive, think, feel, do or encounter at work. If this experience is negative it can lead to poor performance, low engagement and unfavourable business results.

Apr 10, 2019

 | Engagement

Engaging invisible employees

We’re all striving for an inclusive organisational culture. We want work to be a place where everyone feels heard, and valued, and everyone has the chance to contribute.

Jan 16, 2019

 | Employee Experience

The Employee Experience Genome Project

In December 2018 we launched a little something that's really going to help companies measure and manage employee experience and engagement.

Jul 10, 2019

 | Fairness & Inclusion

Want more engaging comms? Go mobile.

Most adults own a cell phone, so it follows that most workers will have a mobile device of some kind. And we always have them close at hand.

May 01, 2018

 | Employee Experience

Employee Experience 101

Employee experience is kind of a big deal, and we all know it. It might not be the future of HR (though it probably is), but it's something everyone needs to pay attention to. And while it might sound like the sort of thing that involves catered breakfasts and foosball tables, it’s significantly more complex.

May 07, 2018

 | Employee Experience

EX18: NZ’s First EVER Employee Experience Award

Do your people love what they do and do what they love?  Are you keen to showcase and celebrate what an awesome workplace you are?  If so, read on!

Sep 05, 2018

 | Engagement

We need to have a conversation about engagement

Anyone can take an employee survey and make something of it: response rate is obvious, unhappy and engaged answers easily coded. We can chart results and turn them into reports and pretty infographics with a bare minimum of effort.

Apr 21, 2020

 | Engagement

Celebrating culture together, alone

You don’t have to over-think it or make a massive song and dance. Even the little things matter when you’re building and celebrating culture remotely.

Jun 09, 2020

 | Health & Safety

Building resilience in the workplace

Resilience is the ability to adapt and recover – to bounce back – following a challenge or problem. Resilient people respond well to a changing environment, deal with obstacles and move on quickly.

Apr 16, 2020

 | Health & Safety

Launching in lockdown: Genesis

This week Genesis launched Joyous, and took the opportunity to send Covid-19 check-in questions to the entire team while they're in lockdown.

Jul 27, 2020

 | Employee Experience

Douglas Pharmaceuticals: Making feedback a regular habit, not an annual event

Douglas's People team wasn't just looking for another engagement survey. They wanted insights into the company culture, as they were also working on building Douglas's Culture of Success program.

Aug 11, 2020

 | Joyous

Culture by design - redefining the Joyous values

At the start of this year we decided it was time to take another look at our values. Do they still represent Joyous? Are they still how we want to act and who we want to be? And if not, what should we change to set us up for success beyond 2020?

Sep 01, 2020

 | Leadership

Encouraging feedback from introverts

Just because people are loud doesn’t mean they’re right, or that their opinions are shared by everyone. How do you manage feedback when half your team prefers to go slow and keep quiet and the others are moving - and talking - at warp speed?

Sep 08, 2020

 | Feedback

Adopting open employee feedback - a conversation with Firstgas Group

Firstgas Group has a serious focus on making the organisation the best place to work by building on their supportive and collaborative culture. All of which makes Joyous the perfect fit for employee feedback!

Sep 15, 2020

 | Health & Safety

The role of psychological safety in workplace Health & Safety

If you want your team to feel like they can speak up when things aren’t going well, you should build a culture that supports and encourages openness and honesty.

Oct 22, 2020

 | Feedback

Let’s talk about team performance

You need to talk to your team about more than just their progress towards objectives. Talk about their learning and development. Talk about their wellbeing, the things that excite them about their work, and the things that get in the way.

Oct 20, 2020

 | Feedback

Removing the stress from feedback

When talking about work is something that happens all the time, between all kinds of people and for all kinds of reasons, then it becomes normalised. It’s just another thing we do at work, not something unexpected to be feared.

Mar 31, 2021

 | Feedback

The importance of owned feedback

People don’t necessarily get tired of giving feedback. They do get tired of their feedback being sucked into a vacuum, never to be seen again. When people own their feedback and are active in its resolution, they have proof of its value and are more likely to speak up in the future.

Jul 14, 2021

 | Leadership

Action at the edge

Listening to what people have to say is important. Doing something with that information is even more critical. Giving people at all levels of the organization the power to do something with their own information? That’s acting at the edge.