Mike Carden

Mike Carden

Co-founder, Joyous

Founder Sonar6. Founder Joyous. Published author in marketing, employee experience and software industry. Mike is a past Winner of the Writemark Plain English Award and the Bayer Innovators Award.

He is regarded as an expert in Software as a Service business models, and technology marketing. Mike also holds board and advisory board roles in various technology companies ranging from investor led early stage through to established public companies.

Posts by Mike Carden

Apr 02, 2018

 | Employee Experience

The Anonymity Paradox

Communication is a spectrum. On the left is face to face. On the right is a YouTube comment section. In the middle are all manner of different ways of connecting. Bluetooth phone calls while driving.

Feb 27, 2019

 | Engagement

Using Voice of the Employee to improve customer experience

Most companies understand the value of Voice of the Customer. Voice of the Employee follows a similar philosophy. You ask employees how they feel and what you can improve.

Oct 02, 2018

 | Employee Experience

It's called work, not awesome

In my inbox last week. “I always read your HR posts with interest. They are sometimes very entertaining. I do however struggle to relate them to my job....

Sep 01, 2019

 | Employee Experience

Hi Kelly. We need to talk about your anonymous feedback.

If you can figure out whose feedback you’re reading from what it says, how it’s said, or by applying basic data filters, then guess what? Your feedback isn’t anonymous.

Feb 10, 2020

 | Leadership

The end of heroes

The most important problems cannot be solved alone, but by collaborating - and that collaboration should be free to stretch outside the limited walls of the corporation.

May 16, 2018

 | Engagement

Why response rate matters more than score

Pop quiz! What’s going to be more useful to you in the long run: a high engagement survey score with a low response rate, or a low engagement score with a high response rate?

Jun 19, 2018

 | Employee Experience

Better never means better for everyone

Employee experience is by definition experiential: it doesn’t exist in a vacuum. Without someone to process it, it’s not a thing. If a tree falls in a forest, etc etc. More than that, we don’t all experience the same thing the same way.

Jul 18, 2018

 | Fairness & Inclusion

No-one comes to work to do a bad job

I'm not sure if I buy into the whole concept of EX. Now, I'm an idiot. But if we keep asking employers to solve problems, we perpetuate a system that always lets employees down.

Aug 14, 2018

 | Fairness & Inclusion

Diversity is completely wrong

He was literally leaping up the stage stairs. “C’mon everyone, let’s get those energy levels back up!” Far too Tony Robins for this small event. “Everyone, stand up!”

Mar 03, 2020

 | Employee Experience

The case for happiness

It is very human to want the people around us to be happy - and wanting people to be happy comes much more naturally than wanting people to be engaged. Happiness is powerful.

Oct 18, 2020

 | Employee Experience

Can I use my CX system to measure EX?

The majority of CX providers who are now stretching into EX are just looking for market expansion based on parallel tech. If you can deploy a survey for customers it's not hard to deploy a survey for employees, right? If you're a hammer, everything looks like a nail.