Apr 02, 2018| Employee Experience
The Anonymity Paradox
Communication is a spectrum. On the left is face to face. On the right is a YouTube comment section. In the middle are all manner of different ways of connecting. Bluetooth phone calls while driving.
Feb 27, 2019| Engagement
Using Voice of the Employee to improve customer experience
Most companies understand the value of Voice of the Customer. Voice of the Employee follows a similar philosophy. You ask employees how they feel and what you can improve.
Oct 02, 2018| Employee Experience
It's called work, not awesome
In my inbox last week. “I always read your HR posts with interest. They are sometimes very entertaining. I do however struggle to relate them to my job....
Sep 01, 2019| Employee Experience
Hi Kelly. We need to talk about your anonymous feedback.
If you can figure out whose feedback you’re reading from what it says, how it’s said, or by applying basic data filters, then guess what? Your feedback isn’t anonymous.
Feb 10, 2020| Leadership
The end of heroes
The most important problems cannot be solved alone, but by collaborating - and that collaboration should be free to stretch outside the limited walls of the corporation.
May 16, 2018| Engagement
Why response rate matters more than score
Pop quiz! What’s going to be more useful to you in the long run: a high engagement survey score with a low response rate, or a low engagement score with a high response rate?
Jun 19, 2018| Employee Experience
Better never means better for everyone
Employee experience is by definition experiential: it doesn’t exist in a vacuum. Without someone to process it, it’s not a thing. If a tree falls in a forest, etc etc. More than that, we don’t all experience the same thing the same way.
Jul 18, 2018| Fairness & Inclusion
No-one comes to work to do a bad job
I'm not sure if I buy into the whole concept of EX. Now, I'm an idiot. But if we keep asking employers to solve problems, we perpetuate a system that always lets employees down.
Aug 14, 2018| Fairness & Inclusion
Diversity is completely wrong
He was literally leaping up the stage stairs. “C’mon everyone, let’s get those energy levels back up!” Far too Tony Robins for this small event. “Everyone, stand up!”
Mar 03, 2020| Employee Experience
The case for happiness
It is very human to want the people around us to be happy - and wanting people to be happy comes much more naturally than wanting people to be engaged. Happiness is powerful.
Oct 18, 2020| Employee Experience
Can I use my CX system to measure EX?
The majority of CX providers who are now stretching into EX are just looking for market expansion based on parallel tech. If you can deploy a survey for customers it's not hard to deploy a survey for employees, right? If you're a hammer, everything looks like a nail.