Feb 15, 2022
| Employee ExperienceA human approach to experience
The next evolution in Employee Experience (EX) has arrived, and it is more human. The last couple of years have encouraged people to think about what’s really important to them in life and work. The lines between personal and professional are growing increasingly blurred and people expect to be treated as whole humans, not just a 9-5 resource.
Jan 09, 2022
| Employee ExperienceThe Great Retrospection
Just over 40% of the global workforce plans to look for new employment over the next 12 months. In August alone, 4 million US workers quit their jobs. This trend is quickly making its way across the globe and organizations are scrambling to attract and retain talent. To combat this, organizations need to focus less on higher pay and promotions, and more on purpose. Emphasising company culture, providing opportunities to move sideways as well as up, and giving employees ownership over their jobs.
Sep 16, 2021
| Employee ExperienceFeel the feedback fear - and do it anyway
If we want to make real, meaningful change at work, psychological safety is important, but it isn’t enough. We also need to get comfortable with being uncomfortable.
Sep 08, 2021
| Employee ExperienceChecking in with your people in lockdown
It’s so important to regularly check in with your people in these unprecedented times. Regular conversations can highlight some common areas of concerns that need swift attention. They can also reveal seemingly trivial issues that are having a big impact on your people’s work and well-being.
Sep 02, 2021
| Employee ExperienceAsynchronous or Synchronous? Why not both!?
As people are moving to a hybrid of remote and in-office, we need a hybrid approach to communication that balances both synchronous and asynchronous methods. When we do this, we are able to make quick decisions when needed but we also give everyone the opportunity to contribute.
Feb 12, 2021
| Employee ExperienceThe parental journey challenge - Ruby's story
I set out on a mission to create an exceptional benefit for parents. I declared my intention to our leadership team. Not just an exceptional benefit for our parents. One that we could open source and encourage others to adopt for their future parents too. So we put our heads together and this is what we came up with.
Oct 18, 2020
| Employee ExperienceCan I use my CX system to measure EX?
The majority of CX providers who are now stretching into EX are just looking for market expansion based on parallel tech. If you can deploy a survey for customers it's not hard to deploy a survey for employees, right? If you're a hammer, everything looks like a nail.
Sep 24, 2020
| Employee ExperienceA COVID Lesson in Change Management
Jacinda's story starts, like many others, in 2020 with COVID-19 and its impacts on the business she works in: a large print company. Faced with a rapid decrease in demand, the company was forced to make some tough, fast decisions. Many of which turned out to be costly mistakes.
Jul 27, 2020
| Employee ExperienceDouglas Pharmaceuticals: Making feedback a regular habit, not an annual event
Douglas's People team wasn't just looking for another engagement survey. They wanted insights into the company culture, as they were also working on building Douglas's Culture of Success program.
Mar 30, 2020
| Employee ExperienceFive questions to ask your employees right now
The COVID-19 pandemic is creating challenges for every working person in the world. Leaders need to check in with their people regularly during this time, so what questions should they be asking?
Mar 03, 2020
| Employee ExperienceThe case for happiness
It is very human to want the people around us to be happy - and wanting people to be happy comes much more naturally than wanting people to be engaged. Happiness is powerful.
Sep 01, 2019
| Employee ExperienceHi Kelly. We need to talk about your anonymous feedback.
If you can figure out whose feedback you’re reading from what it says, how it’s said, or by applying basic data filters, then guess what? Your feedback isn’t anonymous.