Feb 12, 2021

 | Employee Experience

The parental journey challenge - Ruby's story

I set out on a mission to create an exceptional benefit for parents. I declared my intention to our leadership team. Not just an exceptional benefit for our parents. One that we could open source and encourage others to adopt for their future parents too. So we put our heads together and this is what we came up with.

Oct 18, 2020

 | Employee Experience

Can I use my CX system to measure EX?

The majority of CX providers who are now stretching into EX are just looking for market expansion based on parallel tech. If you can deploy a survey for customers it's not hard to deploy a survey for employees, right? If you're a hammer, everything looks like a nail.

Sep 24, 2020

 | Employee Experience

A COVID Lesson in Change Management

Jacinda's story starts, like many others, in 2020 with COVID-19 and its impacts on the business she works in: a large print company. Faced with a rapid decrease in demand, the company was forced to make some tough, fast decisions. Many of which turned out to be costly mistakes.

Jul 27, 2020

 | Employee Experience

Douglas Pharmaceuticals: Making feedback a regular habit, not an annual event

Douglas's People team wasn't just looking for another engagement survey. They wanted insights into the company culture, as they were also working on building Douglas's Culture of Success program.

Mar 30, 2020

 | Employee Experience

Five questions to ask your employees right now

The COVID-19 pandemic is creating challenges for every working person in the world. Leaders need to check in with their people regularly during this time, so what questions should they be asking?

Mar 03, 2020

 | Employee Experience

The case for happiness

It is very human to want the people around us to be happy - and wanting people to be happy comes much more naturally than wanting people to be engaged. Happiness is powerful.

Sep 01, 2019

 | Employee Experience

Hi Kelly. We need to talk about your anonymous feedback.

If you can figure out whose feedback you’re reading from what it says, how it’s said, or by applying basic data filters, then guess what? Your feedback isn’t anonymous.

Aug 08, 2019

 | Employee Experience

A hard truth about employee engagement

There was a point in my career, probably 18 or 20 years or so ago, that I would have argued vehemently that creating a workplace culture that engages employees was vital to sustaining a profitable business.

Jul 01, 2019

 | Employee Experience

LGBTQ+ D&I? Thanks for the rainbow logo! but let's do better.

I’ve spent the last decade of my leadership career and my entire professional career being an out lesbian, and along the way, I’ve experienced a range of responses to who I identified as as a person.

May 27, 2019

 | Employee Experience

Employee Engagement: it’s time to demand better answers

One of the things that makes me crazy about the work of employee engagement is the sloppiness we allow around how we define and approach it.

May 21, 2019

 | Employee Experience

Employee experience feedback: a quick guide to getting started

Employee experience is everything people perceive, think, feel, do or encounter at work. If this experience is negative it can lead to poor performance, low engagement and unfavourable business results.

Mar 18, 2019

 | Employee Experience

#EX18 Initiative of the Year: Lightspeed Graphics

“It tells us that some of the things we are doing are on the right track. It’s great for our employees to be a part of that and for us it’s a great story that we can share moving forwards,”

Mar 12, 2019

 | Employee Experience

Why video is the killer app for creating compelling employee experiences

Video is eating the world. It’s as true for companies as it is for consumers – and yes, this includes yours.

Jan 29, 2019

 | Employee Experience

Employee experience isn't just another New Year’s resolution

We see it every year. Swarms of people create their New Year's resolutions with the intention of changing their lives for good. These efforts start out with high hopes and strong intentions

Jan 16, 2019

 | Employee Experience

The Employee Experience Genome Project

In December 2018 we launched a little something that's really going to help companies measure and manage employee experience and engagement.

Oct 22, 2018

 | Employee Experience

The importance of a comprehensive approach to EX

Many leaders are doing their best to take advantage of the employee experience movement early on by attempting to prioritise and improve EX within their organisations.

Oct 10, 2018

 | Employee Experience

How effective leaders get results

Leaders need to get results: whether revenue growth, return on sales, efficiency, profitability, employee satisfaction, or employee engagement. Quite the task! So how on earth do leaders do it?

Oct 02, 2018

 | Employee Experience

It's called work, not awesome

In my inbox last week. “I always read your HR posts with interest. They are sometimes very entertaining. I do however struggle to relate them to my job....

Sep 17, 2018

 | Employee Experience

The truth about millennials: global connectivity creates EX equality

Remember when there was no easy way to access the internet and we couldn’t do our job effectively from anywhere other than our place of work? Me neither!

Sep 11, 2018

 | Employee Experience

Is your employee experience Theory X or Theory Y?

Sixty years ago Douglas McGregor from the MIT Sloan School of Management presented two theories of workforce motivation he named “Theory X” and “Theory Y.

Sep 07, 2018

 | Employee Experience

The business case for employee mental wellbeing: encouraging employees to flourish

People tend to associate the term _mental wellbeing_ with illnesses such as depression, schizophrenia, and bi-polar disorder. As a result, organisations tend to think it’s not relevant to everyone and shy away from addressing employee mental wellbeing.

Aug 28, 2018

 | Employee Experience

Superior Employee Experiences: why reinvent the wheel?

Judging by the literature being published on the information-super-highway, the new titles being bandied about on LinkedIn and the real competition for talent, it seems that Employee Experience is a "thing". Maybe even ‘the thing’ if you’re of an HR bent.

Aug 08, 2018

 | Employee Experience

The ROI of employee experience

All too often we hear business and public-sector leaders talk about how important their people are to their respective organisations. In fact, I suspect most who read this article would have heard phrases like “our greatest asset is our people”.

Aug 07, 2018

 | Employee Experience

Getting started with employee experience design

The reason I’m so bullish about the concept of employee experience design is that EX is proactively actionable, whereas traditional employee engagement practices are largely reactive.

Jul 31, 2018

 | Employee Experience

The truth about employer branding

Branding is often the sparkly part of HR. There are keynote speakers talking about it, talent acquisition experts in charge of Employer Branding departments, and loyal devotees acting like evangelical preachers while rolling out EB initiatives in company after company.

Jul 02, 2018

 | Employee Experience

The truth about millennials: shared values

Company values are often confused with company culture, but the idea that they’re the same thing is a common misconception. While a company's culture is fluid and shifts over time, its values do not. Company values are often renamed and tweaked over the years but they tend to define the principles and beliefs outlined by the founders and early crew.

Jun 26, 2018

 | Employee Experience

The Humankind Employee Experience Model

Over the last five years Humankind has worked with over 400 businesses and learnt a lot about what it takes to grow. We know the ability to attract and retain the best talent underpins success.

Jun 19, 2018

 | Employee Experience

Better never means better for everyone

Employee experience is by definition experiential: it doesn’t exist in a vacuum. Without someone to process it, it’s not a thing. If a tree falls in a forest, etc etc. More than that, we don’t all experience the same thing the same way.

May 07, 2018

 | Employee Experience

EX18: NZ’s First EVER Employee Experience Award

Do your people love what they do and do what they love?  Are you keen to showcase and celebrate what an awesome workplace you are?  If so, read on!

May 01, 2018

 | Employee Experience

Employee Experience 101

Employee experience is kind of a big deal, and we all know it. It might not be the future of HR (though it probably is), but it's something everyone needs to pay attention to. And while it might sound like the sort of thing that involves catered breakfasts and foosball tables, it’s significantly more complex.

Apr 19, 2018

 | Employee Experience

Fairness is an employee experience thing

Fairness is a thing. More of a thing than it used to be. A thing with the ability to upset elections and change voting patterns. Democracy has delivered a few well-deserved reminders of late that people really do care about fairness.

Apr 10, 2018

 | Employee Experience

Open source employee engagement

Employee engagement has become an industry centered around surveys. Companies compete on who has the best, the biggest, the most comprehensive solution – despite the fact there’s not much difference between any of them.

Apr 02, 2018

 | Employee Experience

The Anonymity Paradox

Communication is a spectrum. On the left is face to face. On the right is a YouTube comment section. In the middle are all manner of different ways of connecting. Bluetooth phone calls while driving.