Over the past six months, Joyous have built an exciting new partnership with Radical Candor - a team lead by Kim Scott and Jason Rosoff that help organizations fix their feedback fails. The team at Radical Candor are dedicated to spreading the word about Radically Candid guidance and feedback. Radical CandorTM is Caring Personally while Challenging Directly. It's guidance that's kind and clear, specific and sincere.
Together, we have developed The Radical Candor Joyous Framework - a framework that that supports your whole organization to Care Personally and Challenge Directly. Organizations can use the framework as a compass for candid conversations to help guide them to a more productive place.
We want organizations to expand their use of feedback by asking for it, giving it, and encouraging it.
The Radical Candor Joyous Framework consists of four major elements:
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Radical Candor campaigns are organized by topic within the Framework.
The 10 campaigns in the figure above are ideal for organizations to consider when planning their campaign schedule. The order in which campaigns are prioritized is completely flexible.
The remainder of this section provides an overview and sample campaign for impact area.
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The focus of this impact area is to positively impact relationships at work. To build strong relationships, you have to Care Personally. This can be as simple as showing enough vulnerability to admit when you’re having a bad day, and creating a safe place for others to do the same.
In order to succeed, you have to Challenge Directly. Challenging people is often the best way to show you care. It does not mean that whatever you think is the truth; it means you share your (humble) opinions directly.
Caring Personally while Challenging Directly can move you from a command-and-control culture to one of collaboration.
The 1.01 Increase Caring Personally campaign guides people to think about what would make them feel cared for as well as what they can do to ensure the people they work with feel cared for.
The focus of this impact area is to positively impact team functioning. To build a great team, you need to understand what motivates each team member, and how each person’s job fits into their life goals.
The most important thing you can do for your team collectively is to understand what growth trajectory each team member wants to be on at a given time, and whether that matches the needs and opportunities of the overall team.
The 4.01 Support Personal Growth campaign guides people to think about how they could better receive the support and resources they need to grow in their roles.
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The focus of this impact area is to positively impact feedback culture. To be really great at building a culture of feedback, you have to get it, give it, and encourage it.
Giving and receiving feedback can be the difference between success and failure, which means you need to make a concerted effort to both give and receive feedback.
The 6.01 Promote Radical Candor campaign guides people to think about what changes to feedback received and feedback given would help themselves and others succeed at work.
Kim Scott is the author of Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity and Just Work: How To Root Out Bias, Prejudice, and Bullying to Create a Kick-Ass Culture of Inclusivity and co-founder of Radical Candor, a company that helps people put the ideas in her books into practice. Kim informed the framework content and helped to form the partnership between Radical Candor and Joyous.
Jason Rosoff is the CEO and Co-Founder of Radical Candor. Over the last four years, he’s helped all kinds of organizations, from tiny startups to the giants in the Fortune 100, realize the power of creating a more Radically Candid culture. Through this work, he’s helped hundreds of companies develop real human relationships between team members and through those relationships, achieve amazing results collaboratively. Jason helped to inform the framework content.
Ruby Kolesky is a Co-CEO at Joyous. Over the last three years Ruby has led the direction of the Joyous product, and co-authored a book about a new way of working called Joyfully. She enjoys working on new frameworks and partnerships, including The Radical Candor Joyous Framework alongside Kim and Jason. Her view is that empathetic and caring leaders who feel free to speak with Radical Candor will help make life better for even more people at work.
Philip Carden is a Co-Founder of Joyous and previously ran a global business division at a large technology multinational. He is widely published on diverse topics including employee and customer experience, automation, analytics, security and telecoms. He works with Fortune 50 companies to use Joyous to involve their frontline workforces in improving operations and culture. Philip initiated the partnership because of the similar philosophies behind Radical Candor and Joyous.
