The Approach
Leaders at a telecommunications company used a Joyous campaign to talk to 675 Field Technicians. Their goal: to understand and improve three key aspects of safety.
First, whether the organization supports a culture of safety and what would help to better support a culture of safety. Second, whether the organization provides resources for Technicians to be able to perform their jobs safely and to determine any additional resources needed. Third, whether safety practices were practical and efficient and any improvements needed safety practices.
