Improve efficiency and effectiveness in how teams operate in construction

The Joyous campaign results highlighted that 94% of managers felt processes could be improved to increase productivity. The top actionable themes were to Increase collaboration across groups, improve dispatch process, and improve material ordering process.

Over 61% of managers rated the engineering work order process lower than 5 out of 10. One of the top actionable themes was to Implement a designated engineering review of all work orders, including onsite visits to the field instead of Google maps and confirming the work orders are ready to be worked. Another was to improve the quality of prints, ensuring all necessary information is provided for technicians to be able to complete the job. Managers suggested revisiting handoffs, so all details are provided timely. This would lead to the completion of all jobs and all necessary materials included each time.

More than 74% of managers didn’t feel that the new system improved their ability to manage workload. The prevalent actionable themes were to make all jobs accessible- creating automation to have jobs flow to a single system and updating manager’s access- to streamline managers ability to move and assign work without relying on other departments.​