The Approach
A VP along with a team of responders from a satellite television provider used a Joyous campaign to talk to 250 Field Engineers. Their goal: to understand and improve three key aspects of their Site Integration process.
First, understanding the engineers experience of the site integration process and what can be improved upon. Second, determine what type of issues occur during site integrations and what can be done to mitigate those issues. Third, understand whether site integration steps are clear and whether any tools or training would help make the process clearer.
